Shipping policy

SHIPPING POLICY

1. Time-Critical Orders

If you require your items by a specific date, you must contact us prior to placing your order to confirm if we can meet your deadline.

2. Packaging and Processing Times

"Packaging time" is defined strictly as the time from when your order is received to when the shipping consignment is lodged. Because we manufacture, 3D print, and hand-pack our items, processing times vary by product:

 * Ready-to-Pack Items: 1–6 business days.

   Please note: Because we operate a physical pop-up store, some items may occasionally run low or out of stock simultaneously. This may result in a delay while we wait for a new shipment from our suppliers to restock.

 * 3D Prints: 1–12 business days.

   Please contact us for an accurate timeframe. Print times depend on our current order queue (orders are printed in the exact order they are received), filament color stock, machine maintenance, and waiting for hardware parts in transit (e.g. magnets).

 * Pre-Scented Tips: 1–7 business days.

   If your order is urgent, please select and pay for Express shipping at checkout.

 * Shampoos, Conditioners & Colognes:

   In-stock: 1–7 business days.

   Preorder / Out of stock: 5–14 business days.

 * Custom Items: 1–14 business days.

3. Cancellations and Refunds Due to Timeframes

When you place an order, you agree to the processing timeframes listed above. Cancellation of orders that are still within these stated timeframes is not accepted. Canceling an order because you want it by a certain date that falls within our standard processing window is classified as a "Change of Mind," and is strictly not eligible for a refund.

However, if processing your order falls outside the maximum listed timeframes above, you are within your right to request a refund, unless you have already agreed to a delay.

4. Courier Pickups and Transit Times

Once your order is packed and the shipping consignment is lodged, the parcel awaits courier collection. Please be aware of the following:

 * Pickup Variances: For non-Australia Post deliveries, parcel pickup times vary. While 75% of pickups happen the next business day, some pickups—especially during peak times—can take 3 business days or more for the courier to physically pick up and scan the parcel. This courier pickup delay is completely out of our control and is not included in our packaging timeframes listed above.

 * Proof of the exact order consignment lodged pickup timestamp from the courier is available upon request.

 * Heat-Sensitive Items & Regional Transit: Standard shipping to WA, NT, and Regional QLD can take up to 10–14 days in transit. To prevent your delicate scent oils and meltable treats from sitting in the sun or heat for too long, we highly recommend upgrading to Express Post at checkout. We cannot control the weather or courier transit environments.

5. Emergency and Medical Delays

The Fur Kids Bakery is run by a dedicated solopreneur. If an unexpected medical emergency or personal situation occurs, I do not have additional staff to step in and assist with packing. In the rare event that this happens and impacts your order, I will reach out to you as soon as physically possible with an update and options regarding your order.